As of May 12, 2015


At East Coast Power & Gas, LLC we know that many users are concerned about the data they provide and how we may collect and use data. Your privacy is important to us and East Coast Power & Gas and its parents, subsidiaries and affiliates (collectively “ECPG”) are committed to maintaining the confidentiality, security and accuracy of information concerning you which is, or can be, used to identify you (the “Personal Data”). This Privacy Policy (the “Privacy Policy”) describes the Personal Data that ECPG collects, and how it is used and shared.

The terms “ECPG” “we,” and “our” are used for convenience and are intended to refer to ECPG and/or its affiliates, subsidiaries or related parties either individually or collectively, as the context may require. Please keep in mind that such references and grouping are not intended to suggest that the various companies referred to are not independent corporate entities having separate corporate identities and management.

This Privacy Policy applies to the websites of ECPG located at,,, and, as well as other website ECPG may make available from time to time, including all sub-domains and linked domains to such web sites and any other websites that we may own or operate currently or in the future (collectively, the “Website”). While accessing and using the Website, you may be able to order services or pay bills on line or conduct other business with ECPG through the Website (collectively the “Services”).

Please read this Privacy Policy carefully before using the Website. By accessing and using the Website, you unconditionally and without modification agree to this Privacy Policy. You also agree to abide by our Terms of Use, which may be accessed by clicking the link at the bottom of the home page of the Website. If you do not agree to the Privacy Policy or the Terms of Use you must stop accessing and using the Website immediately. ECPG will not be liable for any loss or damages incurred by you as a result.

The Purposes for Collecting Personal Data

ECPG collects Personal Data to allow us to better manage and develop our business and operations, to establish and manage business relations with you, to review the products and services that we provide to you and to inform you of products and services you may be interested in. We also collect data to respond to comments or requests for information, to protect us against error, fraud, theft and damage to ECPG property, goodwill and employees, to enable us to comply with applicable law or regulatory requirements, and any other purpose to which you consent or which is permitted by law.

Changes To Policies

ECPG may from time to time revise and make changes to this Privacy Policy, without notice, to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with Personal Data. We will post any revised version of this Privacy Policy on the Website. It is your responsibility to periodically review and accept the Privacy Policy posted and any changes to it.

Your continued use of the Website and Services will mean acceptance of any such changes.

Who can use this Website

The Website is intended for adults over the age of 18 years and is not directed to children. We do not sell products or services or provide content appropriate for children. If you are under the age of 18 years you may not use the Website. ECPG will not knowingly collect Personal Data from children under 13 years of age, nor allow children under the age of 13 to use certain features of our Website without the consent of a child’s parent or guardian. ECPG will not knowingly disclose Personal Data collected from children.

Data Collected

Types of data we may collect:

  • Contact and identification information, such as name, address, telephone number, e-mail address, location;
  • For operation and maintenance purposes, the Website and third party web sites may collect data that record interaction with this Website (system logs) or use for this purpose other data such as IP Address, type of browser, type of operating system, location, ISP provider, server information, unique device ID identifiers, cookie (a cookie is small text file that is stored on your device by a web site through your browser. Cookies enable a website to keep track of your activities on the web site, and to improve your use of the web site, such as by keeping track of your preferences. You can change your browser settings on your device so that cookies are not stored on your device.) (collectively the “Technical Personal Data”). In addition, we may use web beacons, provided by third-party advertising companies, to help manage our online advertising. These web beacons enable us to recognize a browser’s cookie when a browser visits this site and to learn which banner ads bring users to our Web site. To learn more about our third-party advertising companies, cookies, and how to “opt-out,” please go to
  • Product and service related information;
  • Customer relationship information, such as customer service requests and business relationship information; and
  • Analytics data to enable ECPG to monitor and analyze web traffic and track of user behavior on the Website through third party services and/or through Plug-ings;

Submission of Personal Data

Unless limited otherwise by customer agreement, or state/federal law, regulation or rule, when you submit Personal Data to us, you are agreeing to permit us to access, store, and use the Personal Data wherever in the world we do business, both inside and outside the United States. In particular, we may use your Personal Data for various business purposes, such as to provide you with relevant information, analyses, market research, improving Services and notifying you about Services and changes that may affect you.

Plug-ins and External Links

The Website may link to third party web sites that collect Personal Data. The external web sites may collect Personal Data when you press on the link. Personal data may also be collected by widgets, plug-ins or buttons (the “Plug-ins”) embedded in the Website and operated by third parties, such as Facebook or Twitter, that may collect Personal Data based on your interactions on the Website. The plug-ins can be identified through a logo or label of a third party web site or though a link that may be present, for example the ‘like’ button. When visiting a page on our Website that contains such a plug-in, your internet browser will establish a direct link with the servers operated by a third party and the content of the plug-in will be transferred to your browser and embedded in the web page being shown. If you visit the Website while signed into a third party web site that operates a plug-in, such as Facebook or Twitter, your user account information, information about your visit and interaction on the Website will be transferred to the third party web site and may be available to us. For example if you ‘like’ something on the Website, Facebook and us may collect your account information and information about your interaction on the Website as a result of the ‘like’) To prevent this, you must first log out of your third party web site account, (i.e. log out of Facebook or Twitter) before using the Website.

Please be advised that this Privacy Policy does not apply to your use of third party web sites to which the Website may link. ECPG is not responsible for the privacy practices or the content on third party web sites. We recommend that you carefully read the privacy policies of each web site you visit. In addition, please note that we may use other electronic media for communication (such as social media) which may have their own separate privacy policies that govern the privacy of data that is shared or collected through your use of them.

Loyalty Program

If you have expressed interest in our loyalty program where you can earn reward points when you choose ECPG as your energy supplier or recommend ECPG as an energy supplier to others (the “Loyalty Program”) your Personal Data such as your name, address, email address, telephone number will be transferred to the third party provider that administers the loyalty program (the “Loyalty Program Provider”) as well as Technical Personal Data that may be collected. Please note that the Loyalty Program Provider has its own privacy policy. Please review and understand the Loyalty Program Provider’s privacy policy before signing up for the Loyalty Program. The Loyalty Program Provider may request that you provide additional Personal Data. Please be advised that the Loyalty Program Provider may share your Personal Data and Technical Personal Data with other third parties in order to facilitate the accrual, redemption or maintenance of any earned reward points or for other reasons as the Loyalty Program Provider may deem fit. ECPG is not responsible for the business practices and use of any Personal Data by the Loyalty Program Provider or any third party associated with the Loyalty Program Provider.


When you become our customer, when you sign up to receive the newsletter or when you sign up for the Loyalty Program your email address, name, address, telephone number and information about the Services ordered, if any, will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature in connection with ECPG.

If you send us an email you should exercise discretion in what information you include in the email. We cannot guarantee that email sent over the internet is secure. We are not responsible for the security of information contained in emails sent over the internet.

Disclosure of Personal Data

We may use or disclose your Personal Data without your knowledge or consent under the following circumstances:

  • When we are permitted or required by applicable law or regulatory requirements to do so;
  • As part of ECPG’s regular reporting activities to other ECPG subsidiaries or parent companies;
  • To protect the rights and property of ECPG, including as a result of a violation of this Privacy Policy, Terms of Use or the improper use of the Website or the Services.
  • During emergency situations or where necessary to protect the safety of a person or group of persons;
  • When personal information that is already available to the public;
  • To employees, contractors, consultants, service providers and other parties who require the information to assist us to establish, maintain and manage our business relationship with you, including, for example, third parties that provide services to us or on our behalf or third parties that collaborate with ECPG in the provision of services to you;
  • To third party advertisers to contextualize and personalize the ads of its own advertising network.
  • To another party, in the event of a change in ownership of all or a part of ECPG through some form of merger, purchase, sale, lease, succession, assignment or amalgamation or other form of business combination, provided that the parties are bound by appropriate agreements or obligations which require them to use or disclose your Personal Data in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise; and
  • To third parties without your prior approval, except as required by law, requested by regulatory agencies and governmental authorities, as part of a sale of all or a portion of ECPG, or if used for a legitimate business purpose.

Safeguarding Personal Data

ECPG will endeavor to safeguard Personal Data using methods that are appropriate to the sensitivity of the information.

Accuracy of Personal Data

It is important that the Personal Data you provided to ECPG is accurate and current. You are required to keep us informed of changes to any such Personal Data.

Accessing Your Personal Data

If you want to know what Personal Data ECPG holds about you or wish to change Personal Data that is inaccurate or out of date, please contact us as described below. It may not always be possible to completely remove or modify information in our databases, although we will make reasonable efforts to do so upon your request.

Contacting Us

To get more information about ECPG’s Privacy Policy or to make a complaint under this Privacy Policy, you can contact us by email:


This Privacy Policy does not create or confer on any individual or on ECPG any rights, or impose on ECPG any obligations beyond any rights conferred or obligations imposed by law.


This Privacy Policy is subject to the terms of the Terms of Use of the Website.